Everyone has questions from time-to-time about their bills. We're here to help.
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Call our 24-hour, 7 day a week automated billing inquiry line for the most current information. 800.447.1889 option 1
It is very important to pay on time because late payments may cause a lapse in your coverage. A cancellation notice will be mailed to you detailing the date your coverage will end.
Late payments can cause your payment and the cancellation notice to "cross in the mail". Payments are posted to your account within two business days or less of being received in our office.
If the change causes your premium to increase, we will spread the increase equally over the remaining bills for your current policy term. If the change causes your premium to decrease, we will decrease the remaining bills equally. If there is no current amount due and no bills are remaining the credit will be refunded to you.
Yes, our Electronic Funds Transfer (EFT) service is available for most of our payment plans. It is a safe and convenient way to ensure your premium is paid on time and to save money by avoiding late fees.
You should call the customer service department of the agency that initiated your policy. Their name and telephone number is listed at the top of your bill.
You can make a payment 24 hours a day at ArrowheadExchange.com for no additional charge. If you do not have access to a computer, most agents and brokers will accept a payment in their office. Please be sure to call them before going down to their office to make sure they accept payments.
Call our 24/7 automated billing inquiry line for the most current information. 800.447.1889
It is very important to pay on time because late payments may cause a lapse in your coverage. A cancellation notice will be mailed to you detailing the date your coverage will end.
Late payments will cause your payment and the cancellation notice to "cross in the mail". Payments are posted to your account within two business days or less of being received in our office.
If the change causes your premium to increase, we will spread the increase equally over the remaining bills for your current policy term. If the change causes your premium to decrease, we will decrease the remaining bills equally. If there is no current amount due and no bills are remaining the credit will be refunded to you.
Your policy is setup to bill every 30 days however the due dates can vary more than a day when we are required to extend coverage for legal notices, cancellation or expiration, for which we have not collected premiums. Additional premiums, credits, endorsements and lapses in coverage will also affect the due date of your bill.
Yes, our Electronic Funds Transfer (EFT) service is available for most of our payment plans. Paying online is a safe and convenient way to ensure your premium is paid on time and saves you money by avoiding late fees.
You should call the customer service department of the agency that initiated your policy. Their name and telephone number is listed at the top of your bill.
You can make a payment 24 hours a day at ArrowheadExchange.com for no additional charge. If you do not have access to a computer, most agents and brokers will accept a payment in their office. Please be sure to call them before going down to their office to make sure they accept payments. You can also use Western Union to make an immediate payment towards your bill. Western Union by phone is 800.634.3422 or go to www.westernunion.com, the payee will be QBE Insurance Corporation, the code city is "Arrowhead" and the state will be "CA". Western Union may charge a fee for their services.
Your policy was set up for a specific number of bills for the policy term. If your policy lapses, for any reason, the system will skip the next bill and recalculate the remaining balance and scheduled due dates of your bills over the remaining policy term. You are paying the same amount of money for the coverage remaining on your policy however we are sending one less bill in which to pay the remaining balance as a result of the lapse in coverage.
Personal check or credit card. Visa, MasterCard, and American Express are accepted.
Personal check or credit card. Visa, MasterCard, and American Express are accepted.
Personal check or credit card. Visa, MasterCard, and American Express are accepted.
Pay-by-Check is a payment service Arrowhead uses to ensure your payments are made quickly and efficiently for your commercial coverage. When you log in to make your payment, you will be directed to this third-party secure website. Please review our FAQ's regarding this service below.
If your transaction was completed before 3:00 PM PST, your policy will be credited the same day. If payment was made after 3:00 PM PST, your policy will be credited the following business day.
We encourage you to contact customer service before making any payment on a cancelled policy. Reinstatement is not automatic or guaranteed as it is subject to underwriting approval. We require payment to bring the policy current, payment of a reinstatement fee and submission of a No Loss Letter before reinstatement will occur. Please contact Customer Service at 866.401.2111 for additional information.
You should expect this payment to be debited from your account no later than the business day following your online payment.
We strongly encourage you to enter your policy number to expedite payment processing. If you do not have your policy number, you may call customer service at 866.401.2111 to obtain it.
Please do not mail in your check once you have submitted it online. Doing so may result in duplicate debits to your account.
In order to protect your privacy and to secure your account information, your account information is not stored for later retrieval. You will have to complete the form each time you would like to make a payment online.
We do not currently offer this service. A number of our customers utilize their bank's bill payment service to automate their monthly payments to Arrowhead. If this is something you would like to do, please be sure to enter the correct remittance address and your policy number into your bank's bill payment software.
We do not currently offer this service. If your policy is pending cancellation and you need to make an immediate payment using your credit card, you may do so by calling customer service at 866.401.2111.
We offer this service at no charge to our customers.
The routing number is the 9-digit number listed just before your account number on the bottom of your check.
With electronic processing it is not necessary, but it may avoid delays and possible rejections by our bank or yours. Rejected items may cause you to incur returned check fees and/or may put your policy at risk for cancellation.
Pay-by-Check is a payment service Arrowhead uses to ensure your payments are made quickly and efficiently for your workers' compensation coverage. Please note this service is not available for all carriers. When you log in to make your payment, you will be directed to this third-party secure website. Please review our FAQ's regarding this service below.
If your transaction was completed before 3:00 PM PST, your policy will be credited the same day. If payment was made after 3:00 PM PST, your policy will be credited the following business day.
We encourage you to contact customer service before making any payment on a canceled policy. Reinstatement is not automatic or guaranteed as it is subject to underwriting approval. Depending on your payment plan and carrier, reinstated policies vary. Please contact Customer Service at 866.401.2111 for additional information.
You should expect this payment to be debited from your account no later than the business day following your online payment.
We strongly encourage you to enter your policy number to expedite payment processing. If you do not have your policy number, you may call customer service at 866.401.2111 to obtain it.
Please do not mail in your check once you have submitted it online. Doing so may result in duplicate debits to your account.
No. You can complete it online.
In order to protect your privacy and to secure your account information, your account information is not stored for later retrieval. You will have to complete the form each time you would like to make a payment online.
We do not currently offer this service.
We do not currently offer this service. If your policy is pending cancellation and you need to make an immediate payment, please contact customer service at 866.401.2111.
We offer this service at no charge to our customers.
The routing number is the 9-digit number listed just before your account number on the bottom of your check.
With electronic processing it is not necessary, but it may avoid delays and possible rejections by our bank or yours. Rejected items may cause you to incur returned check fees and/or may put your policy at risk for cancellation.
Arrowhead General Insurance Agency, Inc. is the Program Administrator for QBE. Arrowhead is billing and collecting the policies on behalf of QBE. QBE is your insurance company. Your insurance agent is listed at the top of page 1 of your Statement Account Invoice and can be contacted at the phone number provided for questions about your policy and any changes that need to be made.
Call our automated billing inquiry line, 24-hours, 7 days a week for the most current information: 844-719-5170.
Late payments may cause a late fee to be assessed, and/or a notice of cancellation to generate, therefore it is important to pay on time. If your payment is not received by the due date, we will mail you a cancellation notice detailing the date your coverage will end.
Late payments may cause your payment and the cancellation notice to "cross in the mail". Payments are posted to your account within two business days from the time they are received in our office.
If the policy change (also known as an endorsement) causes your premium to increase, we will spread the increase equally over the remaining bills for your current policy term. If the change causes your premium to decrease, we will decrease the remaining bills equally. If there is no current amount due and no bills are remaining the credit will be refunded to you after an audit (if applicable) has been processed.
Please contact your Producer. Their name and phone number appear on your statement invoices.
For policies on direct billing from us to you, you can make a payment 24-hours a day, 7 days a week, at www.ArrowheadExchange.com. To make a payment by phone, please call 844-719-5170. If you do not have access to a computer, or if your policy is on Agency Bill, most producers will accept a payment in their office. Please be sure to call them before going down to their office to make sure he or she accepts payments.
No, we do not charge a fee to make a payment online or by using our automated phone system. Please note that depending on the payment plan you have selected, an installment fee may be applicable regardless of the method of payment.
Payments can be made by check, debit or credit cards including Visa, MasterCard and American Express.
A payment of more than the minimum amount due can be made online or through the automated phone system. If there's a reason why a payment for less than what is due is made, please contact customer service at 866.401.2111.
Generally, if your transaction was completed before 9:00 PM PST, your policy will be credited the same day. If payment was made after 9:00 PM PST, your policy will be credited the following business day.
We encourage you to contact customer service before making any payment on a cancelled policy. Reinstatement is not automatic nor guaranteed as it is subject to underwriting approval. We require payment to bring the policy current (and the subsequent installment depending on it's due date), payment of a reinstatement fee (if applicable) and submission of a No Loss Letter before reinstatement will occur. Please contact Customer Service at 866.401.2111 for additional information.
You should expect this payment to be debited from your account no later than the business day following your online payment.
Payments can be made using your Statement Number which can be found on your Statement Account Invoice in the top right corner. If you do not have your Statement Number, payment can be made using your policy number. If you don't have either your Statement Number nor your policy number, you may call customer service at 866.401.2111 to obtain it.
Please do not mail in your check once you have submitted it online. Doing so may result in duplicate debits to your account.
Yes. You can visit www.ArrowheadExchange.com to set up automatic payments from your checking account or credit card. Arrowhead Exchange is a safe and convenient way to ensure your payment is paid on time, which will also save you money by avoiding late fees. Click on "Policyholder". Select "Core Commercial" from the Policy Type drop down, and then select "Add Recurring Payments". In order to keep your banking information confidential, you'll create an account, and assign your statement number to your account to begin recurring payments. If you need assistance, please contact customer service at 866.401.2111.
The routing number is the 9-digit number listed just before your account number on the bottom of your check.
Please contact your Producer. Their contact information appears on your Statement Invoice.